Australia's Best Value Golf Balls!

Australia's Best Value Golf Balls!

Privacy Policy and Notice

 

This is the privacy notice of Just Industries Pty Ltd Trading As Lost Golf Balls. In this document, “we” or “us” refers to Just Industries Pty Ltd.

 

We are ABN 59 155 243 879 registered in Australia.

Our registered office is at 37 Bowral Street, Alderley 4051.

 

This is a notice to tell you our policy about all information that we record about you. It covers both information that could identify you and information that could not.

 

We are extremely concerned to protect your privacy and confidentiality. We understand that all users of our web site are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party. Our policy is both specific and strict. It complies with Australian law and with the laws of all jurisdictions of which we are aware. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us.

 

We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our web site immediately.

 

Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site.

 

Here is a list of the information we collect from you, either through our web site or because you give it to us in some other way, and why it is necessary to collect it:

 

  1. 1.      Basic identification and contact information, such as your name and contact details. 

 

This information is used:

1.1.           to provide you with the services which you request;

1.2.           for verifying your identity for security purposes;

1.3.           for marketing our services and products;

1.4.           information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.

 

  1. 2.      Market place information

When we obtain information from you specifically to enable you to buy a service offered on our web site by some other person, we assume that in giving us your information, you are also giving us permission to pass it to the relevant person.

 

  1. 3.      Your domain name and e-mail address are recognised by our servers and the pages that you visit are recorded. We shall not under any circumstances divulge your e-mail address to any person who is not an employee or contractor of ours and who does not need to know, either generally or specifically. This information is used:

 

3.1.           to correspond with you or deal with you as you expect.

3.2.           in a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site;

3.3.           to send you news about the services to which you have signed up;

3.4.           to tell you about other of our services or services of sister web sites.

 

  1. 4.      Information you post on our website

Information you send to us by posting to a forum or blog or in your advertisement is stored on our servers. We do not specifically use that information except to allow it to be read, but you will see in our terms and conditions that we reserve a right to use it in any way we decide.

 

  1. 5.      Website usage information

We may use software embedded in our website (such as JavaScript) to collect  information about which pages you view and how you reach them, what you do when you visit a page, the length of time you remain on the page, and how we perform in providing content to you. We do not presently associate such information with an identifiable person, nor do we intend to in the future.

 

  1. 6.      Financial information relating only to your credit cards

This information is never taken by us either through our website or otherwise. At the point of payment, your details are entered into Eway’s secure Rapid API environment. At no point in time do we have access to your credit card details and they are not stored on our server.

 

  1. 7.      Note on padlock symbols and other trust marks

Many companies offer certification and an icon or other small graphic to prove to site visitors that the site is safe. Some certify to a high level of safety. Others are more concerned to take our money than to provide a useful service. We do not handle information about your credit card so do not subscribe to any such service. However, we suggest you assess this notice to judge that we do take your privacy seriously.

 

AND / OR

 

  1. 8.      Financial information about your direct debit or your credit cards

When you have agreed to set up a direct debit arrangement, the information you have given to us is passed to our own bank Bankwest for processing according to our instructions. We do not keep a copy.

 

We are registered under the direct debit guarantee scheme.  (This provides for the customer’s bank to refund disputed payments without question, pending further investigation. Direct debits can only be set up for payments to beneficiaries that are approved "originators" of direct debits. In order to be approved, these beneficiaries are subjected to careful vetting procedures. Once approved, they are required to give indemnity guarantees through their banks.)

 

  1. 9.      We retain your information securely

 

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser, and to encrypt any data you give us when you buy, including financial information such as name, address and email address. Our SSL certificate encryption level is 256-bit. Whenever we ask for personalinformation, you can check that SSL is being used by looking for a closed padlock symbol or other trust mark in your browser URL bar or toolbar.

 

We take the following measures to protect your information:

 

9.1.           We keep your information encrypted on our servers.

9.2.           We do not keep all your data, so as to prevent the possibility of our duplicating a transaction without a new instruction from you.

9.3.           Access to your information is restricted to authorised staff only.

 

10. Credit reference

To assist in combating fraud, we share information with credit reference agencies so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.

 

11. Business and personal information

This includes all information given to us in the course of your business and ours, such as information you give us in your capacity as our client. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you to reciprocate this policy.

 

We keep information which forms part of our business record for minimum of seven years. That is because we may need it in some way to support a claim or defence in court. That is also the period within which our tax collecting authorities may demand to know it.

 

12. Third party advertising

Third parties may advertise on our web site. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects your IP address when they send an advertisement that appears on our site to your browser. They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts. We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.

 

13. Cookies

Cookies are small text files that are placed on your computer's hard drive through your web browser when you visit any web site. They are widely used to make web sites work, or work more efficiently, as well as to provide information to the owners of the site.

 

You can manually disable cookies at any time - check your browser’s ‘Help’ to find out how. This will not affect your ability to view the site.

 

Although your browser software enables you to disable cookies, this will not affect your ability to view the site. We recommend that you allow the use of cookies in order to take advantage of the features of our website that rely on their use. You can still use this web site even if you choose to disable cookies. Here are the ways we use cookies:

 

13.1.       to record whether you have accepted the use of cookies on our web or not. If you not accepted may be our website not works properly.

13.2.       to allow essential parts of our web site to operate for you.

13.3.       to operate our content management system.

13.4.       to operate the online notification form - the form that you use to contact us for any reason. This cookie is set on your arrival at our web site and deleted when you close your browser.

13.5.       to enhance security on our contact form. It is set for use only through the contact form. This cookie is deleted when you close your browser.

13.6.       to collect information about how visitors use our site. We use the information to improve your experience of our site and enable us to increase sales. This cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited.

13.7.       to record that a user has viewed a webcast. It collects information in an anonymous form. This cookie expires when you close your browser.

13.8.       to record your activity during a web cast. For example, as to whether you have asked a question or provided an opinion by ticking a box. This information is retained so that we can serve your information to you when you return to the site. This cookie will record an anonymous ID for each user, but it will not use the information for any other purpose. This cookie will last for [30] days, when it will delete automatically.

13.9.       to store your personal information so that you do not have to provide it afresh when you visit the site next time. This cookie will last for [30] days.

13.10.  to enable you to watch videos we have placed on YouTube. YouTube will not store personally identifiable cookie information when you use YouTube’s privacy-enhanced mode.

 

14. Sending a message to our support system

When you send a message, we collect the data you have given to us in that message in order to obtain confirmation that you are entitled to receive the information and to provide to you the information you need.  We record your request and our reply in order to increase the efficiency of our business / organisation. We do not keep any personally identifiable information associated with your message, such as your name or email address.

 

15. Complaining

When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint.  If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and, if we do, what that information is.

 

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

 

16. Third party content

Our web site is a publishing medium in that anyone may register and then publish information about himself or some other person. We do not moderate or control what is posted. If you complain about any of the content on our web site, we shall investigate your complaint. If we feel it may be justified, we shall remove it while we investigate. Free speech is a fundamental right, so we have to make a judgement as to whose right will be obstructed: yours, or that of the person who posted the content which offends you. If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.

 

17. Job application and employment

If you send us information in connection with a job application, we may keep it for up to [three] years in case we decide to contact you at a later date.

 

If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before destroying or deleting it.

 

18. Content you provide to us

If you provide information to us with a view to it being read, copied, downloaded or used by other people, we accept no responsibility for what that third party may do with it. It is up to you to satisfy yourself about the privacy level of every person who might see your information. If it is available to the entire World, you have no control whatever as to how it is used.

 

19. Marketing information

With your permission we pass your email address and name to selected associates whom we consider may provide services or products you would find useful. You may opt out of this service at any time by instructing us at admin@lostgolfballs.com.au.

 

20. Information we obtain from third parties

Although we do not disclose your personal information to any third party (except as set out in this notice), we do receive data which is indirectly made up from your personal information, from software services. No such information is identifiable to you.

 

21. Affiliate information

This is information given to us by you in your capacity as an affiliate of us or a customer or client of ours. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship.  It is not used for any other purpose.  We expect any affiliate to agree to reciprocate this policy. As an exception to this, we have the right to disclose your first name and URL of your affiliate connection to other affiliates and to any other person or organisation, on and off site. The reason is solely to enable us to mention winners and others whose performance as an affiliate is in some way outstanding.

 

 

22. Use of site by children

Certain areas of our website are designed for use by children over [15] years of age. These areas include [description or name or areas designed for children]. We collect data about all users of and visitors to these areas regardless of age, and we anticipate that some of those users and visitors will be children.

 

Such child users and visitors will inevitably visit other parts of the site and will be subject to whatever on-site marketing they find, wherever they visit.

 

 

23. Disclosure to Government and their agencies. We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order. 

 

24. At any time you may review or update the personally identifiable information that we hold about you, by contacting us at the address below. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.

 

25. Sale of your personal information

Except as specified above, we do not rent, sell or otherwise disclose any of your information to any person outside our business.

 

26. Data may be “processed” outside the Australia

Our web sites are hosted in Australia. We may however from time to time process orders from outside of Australia. Accordingly data obtained within the Australia may be “processed” outside the Australia and data obtained in any other country may be processed within or outside that country.

 

27. Compliance with the law

This confidentiality policy has been compiled so as to comply with the law of every jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your country, we should like to hear from you, but ultimately it is your choice as to whether you wish to use our website.

 

28. Removal of your information

If you wish us to remove personally identifiable information from our web site, you may contact us at http://lostgolfballs.com.au/contacts. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.

 

29. Change in Privacy Policy

As we plan to ensure our privacy policy remains current, this policy is subject to change. Please return periodically to review our privacy policy.

 

If you have any question regarding the privacy policy, please contact us through the contact page.